Shipping & Returns
As a general rule, packages are shipped within 48 hours of receipt of payment, with tracking number and unsigned delivery. If you prefer certified shipping using DHL Express, an additional charge will apply. Contact us before requesting this option. Whichever shipping method you choose, we will provide you with a link so you can track your order online.
Shipping costs include handling and packaging costs, as well as postal costs. Handling costs are fixed, while transport costs may vary depending on the total weight of the package. We advise you to group all your items in one order. We cannot combine two different orders, and shipping costs will apply to each individually. We are not responsible for any damage your package may suffer after shipment, but we do our best to protect all fragile items.
Your items will be well protected.
Returns are accepted after up to 15 days after the package is delivered to the destination. Transportation costs for the return will always be borne by the customer. In case of change of size or model, the client will pay only the transport costs upon delivery of the package to our store. In the event that the product sent is wrong, the company will assume the return costs.